Thank you messages for customers: 25 WhatsApp samples for every situation

14 thank-you messages templates

Copy the wording, then submit it from CRM → WhatsApp Templates with the sample values shown. Meta reviews every template; approval is never guaranteed.

1. document header

   Thank you for your order, {{1}}. We have received order {{2}} for {{3}} and payment is confirmed. Your invoice is attached, and we will message you here when it ships.

   Thank you for your order (with receipt)

   Utilitythanks_order_placed_receiptLanguage: en

   Use it when: Right after a paid online order, with the GST invoice PDF as the document header.

   Variables

   Variable	Meaning	Sample
   {{1}}	Customer first name	Priya
   {{2}}	Order number	#48213
   {{3}}	Amount paid	₹2,349

   • If you already send an order confirmation template, do not send this as well; one message per event.

2. Dear {{1}}, thank you. We have received your payment of {{2}} against invoice {{3}} on {{4}}. Your account with Shree Balaji Packaging has no pending dues. The payment receipt is in your email.

   Thank you for your payment (B2B or services)

   Utilitythanks_payment_received_invoiceLanguage: en

   Use it when: When a bank transfer, UPI or cheque payment is reconciled against an invoice.

   Variables

   Variable	Meaning	Sample
   {{1}}	Customer name	Mr Nair
   {{2}}	Amount received	₹84,500
   {{3}}	Invoice number	INV-1187
   {{4}}	Payment date	29 Oct 2026

   • Replace "no pending dues" with the outstanding balance when there is one; keep it factual.

3. Thank you for booking with Glow Salon, {{1}}. Your {{2}} is confirmed for {{3}} at our Koramangala branch. If you need to change the time, tap Reschedule.

   • Reschedule
   • Get directions

   Thank you for booking

   Utilitythanks_booking_confirmed_salonLanguage: en

   Use it when: Immediately after an appointment is booked online, by phone or at the desk.

   Variables

   Variable	Meaning	Sample
   {{1}}	Client first name	Ananya
   {{2}}	Service booked	hair spa and blow-dry
   {{3}}	Date and time	Sat 2 Nov, 11:30 am

4. Hi {{1}}, thank you for your patience. Your complaint {{2}} about {{3}} has been resolved and closed today. If the problem comes back, reply to this message and we will reopen it.

   Thank you for your patience (issue resolved)

   Utilitythanks_complaint_resolvedLanguage: en

   Use it when: When a service ticket is closed after a delay or repeat visit.

   Variables

   Variable	Meaning	Sample
   {{1}}	Customer first name	Arjun
   {{2}}	Complaint or ticket number	CC-5521
   {{3}}	Issue in a few words	low cooling in your bedroom AC

5. document header

   Dear {{1}}, thank you for your donation of {{2}} to Asha Foundation on {{3}}. Your receipt number is {{4}}, attached here for your records.

   Thank you for your donation (NGO)

   Utilitythanks_donation_receiptLanguage: en

   Use it when: After an online or offline donation is recorded.

   Variables

   Variable	Meaning	Sample
   {{1}}	Donor name	Mr Kulkarni
   {{2}}	Donation amount	₹5,000
   {{3}}	Donation date	28 Oct 2026
   {{4}}	Receipt number	AF-2026-0912

   • Describe tax benefits only if your organisation is actually registered for them, and say so in the receipt rather than in the template.

6. Hi {{1}}, thank you for choosing Rangoli Home for your first order. We are a small team in Jaipur and every order matters to us. If you need styling ideas or help with care, just message us here. We are glad to have you with us.

   Reply STOP to unsubscribe

   Thank you for your first purchase

   Marketingthanks_first_purchaseLanguage: en

   Use it when: A few days after a first order is delivered, to customers who opted in to marketing.

   Variables

   Variable	Meaning	Sample
   {{1}}	Customer first name	Meera

7. Hi {{1}}, this is your {{2}} order with Krishna Sweets, and we noticed. Thank you for coming back to us again and again. Customers like you are the reason we still make every box by hand.

   Thank you to a repeat customer

   Marketingthanks_repeat_customerLanguage: en

   Use it when: On a milestone order (third, fifth, tenth), sent after delivery.

   Variables

   Variable	Meaning	Sample
   {{1}}	Customer first name	Sunita
   {{2}}	Order count in words	fifth

8. Thank you for shopping with Rangoli Home, {{1}}. As a small thank-you, here is 10% off your next order, valid until {{2}}. Use the code below at checkout.

   • Copy code
   • Shop now

   Thank you with a coupon for next time

   Marketingthanks_with_next_order_couponLanguage: en

   Use it when: A week after delivery, as a separate marketing message, never inside the order or payment thank-you.

   Variables

   Variable	Meaning	Sample
   {{1}}	Customer first name	Priya
   {{2}}	Coupon expiry date	30 Nov 2026

   • The copy-code button holds the coupon code; you set its sample code when you create the template.

9. Hi {{1}}, it has been one year since you joined FitZone, Andheri. Thank you for training with us. In that time you have checked in {{2}} times. Here is to another strong year!

   One year as a customer

   Marketingthanks_customer_one_yearLanguage: en

   Use it when: On the anniversary of a membership, subscription or first order.

   Variables

   Variable	Meaning	Sample
   {{1}}	Member first name	Rahul
   {{2}}	Number of check-ins	164

   • A real number from their own history makes the message personal; only use data you actually hold.

10. Hi {{1}}, thank you for recommending Studio Aangan to {{2}}. We have started work on their home. A referral is the biggest compliment a designer can get, and we will take good care of them.

    Thank you for referring a friend

    Marketingthanks_for_referralLanguage: en

    Use it when: When the referred customer confirms a project or places an order. Only name the friend if they agreed to it.

    Variables

    Variable	Meaning	Sample
    {{1}}	Customer first name	Kavita
    {{2}}	Referred friend's first name	Rohit

11. Dear {{1}}, as the year closes, the team at Shree Balaji Packaging wants to thank {{2}} for your orders and your trust this year. Our plant will stay open through the holidays, and your account manager remains available on this number.

    Year-end thank you to a business client

    Marketingthanks_b2b_year_endLanguage: en

    Use it when: In the last weeks of December or at the end of the financial year in March.

    Variables

    Variable	Meaning	Sample
    {{1}}	Client contact name	Mr Nair
    {{2}}	Client company	Kerala Spice Co.

12. Hi {{1}}, thank you for attending our {{2}} workshop on Saturday. The slides and recording are on the page below. If you have a question we did not get to, reply here and our team will answer.

    • Get recording

    Thank you for attending

    Marketingthanks_event_attendanceLanguage: en

    Use it when: The day after a workshop, webinar or store event.

    Variables

    Variable	Meaning	Sample
    {{1}}	Attendee first name	Ankit
    {{2}}	Workshop name	GST for small traders

13. Namaste {{1}} ji, Taneja Sarees se shopping karne ke liye dil se dhanyavaad. Saree ki fall-pico ya blouse stitching mein koi madad chahiye to yahin message kijiye. Aapka phir se intezaar rahega.

    Hinglish thank you for shopping

    Marketingthanks_shopping_hinglishLanguage: en

    Use it when: The day after an in-store purchase, for customers who agreed to WhatsApp messages at billing.

    Variables

    Variable	Meaning	Sample
    {{1}}	Customer first name	Pooja

14. नमस्ते {{1}} जी, कृष्णा स्वीट्स पर भरोसा करने के लिए धन्यवाद। हमें उम्मीद है कि मिठाई सबको पसंद आई होगी। अगली बार ऑर्डर करना हो तो बस यहीं मैसेज कर दीजिए।

    Hindi thank you (Devanagari)

    Marketingthanks_customer_devanagari_hiLanguage: hi

    Use it when: For Hindi-speaking customers after a delivery or counter purchase. More Hindi samples are on the Hindi version of this page.

    Variables

    Variable	Meaning	Sample
    {{1}}	Customer first name	अनीता

Frequently asked questions