Integrations
Connect WhatsApp to the rest of your stack
Stores, payment gateways, AI models, spreadsheets and your own systems. Anything else connects through webhooks, the REST API or the no-code workflow builder.
Messaging channels
Numbers connect to the official WhatsApp Business Platform through Meta’s Embedded Signup. Messenger and Instagram are rolling out.
- WhatsApp Cloud APIOfficial WhatsApp Business Platform by Meta
- Website chat widgetChat button and live chat for any website
- Messenger and InstagramRolling out: Page and account connection
Ecommerce
Sync products and orders, send order updates and recover carts on WhatsApp.
- ShopifyConnect a store with an access token
- WooCommerceConnect with REST API keys
- Built-in storeCatalogue, carts and orders inside Broadchat
Payments
Collect payments from WhatsApp conversations and campaigns, and let partners bill clients through their own gateways.
- RazorpayUPI, cards and net banking in India
- StripePartner billing: cards worldwide
- PhonePeUPI payment links for your customers
- PayUPayments inside WhatsApp (India)
AI providers
Power AI agents, replies and the chatbot AI router with the provider of your choice, using your own keys.
- OpenAIGPT models for agents and replies
- Google GeminiGemini models
- GroqFast open-model inference
Data and knowledge
Give AI agents the facts they need and keep contacts in sync.
- Google SheetsSpreadsheet data as AI knowledge
- CSV and ExcelImport contacts and campaign audiences
- Data storesStore and look up values in automations
Developers and automation
Connect anything else with webhooks, the REST API and the no-code workflow builder.
- REST APIContacts, messages and API-triggered campaigns
- WebhooksIncoming messages and delivery statuses
- Custom webhook triggersStart workflows from any system
Integration guides
How each connection works today, how to set it up and what it cannot do yet.
Integration guide
Google Meet and WhatsApp: schedule a call and send the link from a workflow
How the native Google Meet app works in Broadchat automations: scheduling a calendar event with a Meet link and sending it to a customer on WhatsApp, with its one-module limits.
6 min
Integration guide
OpenAI and WhatsApp: generate replies, images and transcripts from a workflow
How the native OpenAI and ChatGPT apps work in Broadchat automations: generating content and images, asking a model a question, and turning WhatsApp voice notes into text, with setup and limits.
6 min
Integration guide
Google Sheets and WhatsApp: save chatbot leads and read data in workflows
How the native Google Sheets app works in Broadchat workflows and chatbots: Google sign-in, adding and updating rows, row lookups, field mapping and its limits.
6 min
Integration guide
PhonePe and WhatsApp: send UPI payment links and track them automatically
How the PhonePe gateway works in Broadchat: V1 (salt key) and V2 (client credentials) setup, payment links from the panel or chatbots, status callbacks and limits.
5 min
Integration guide
Razorpay and WhatsApp: collect payments inside chat and send payment links
How Razorpay works with Broadchat today: WhatsApp Payments (India) with a Razorpay payment configuration, status triggers, and the Razorpay workflow app for links and refunds.
6 min
Integration guide
Broadchat REST API: send WhatsApp messages from your own code
The two developer APIs in Broadchat today, a Graph-compatible proxy per channel and API campaigns, with tokens, request examples, billing behaviour, errors and limits.
6 min
Integration guide
Shopify and WhatsApp: import products and take orders in chat
How the Shopify connection works today: product import, orders created in Shopify from WhatsApp conversations, workflow actions, and honest limitations.
5 min
Integration guide
WhatsApp webhooks in Broadchat: receive events and trigger messages from any system
How Broadchat's inbound webhooks (workflow and chatbot triggers) and outbound webhooks (channel events, ecommerce, payments, widget) work, with payloads, mapping and fixes.
6 min
Integration guide
WooCommerce and WhatsApp: sync products and create orders from chat
What the WooCommerce connection does today: product pull and push with field mapping, orders sent from WhatsApp chatbots to WooCommerce, and what it does not sync.
5 min
Integration guide
WordPress and WhatsApp: add the Broadchat chat widget to your site
How to install the Broadchat chat widget on WordPress (header and footer plugin, theme or block), what it does with visitors and leads, and what it is not.
6 min
Integration guide
Zapier and WhatsApp: connect Broadchat to your other apps through webhooks
Broadchat has no Zapier app; it connects through Webhooks by Zapier. Step-by-step setup in both directions, a lead-ads example, field mapping and limits.
5 min
Integration guide
Zoho Books and WhatsApp: create invoices and send them as PDFs on WhatsApp
How the native Zoho Books app works in Broadchat: Zoho sign-in and data centre, the modules for contacts, invoices, estimates and payments, a worked invoice flow and limits.
6 min
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Need an integration we don’t list?
Webhooks and the REST API connect Broadchat to almost anything. Tell us what you need and we will help you plan it.