Shipping and Delivery Policy

Broadchat is an online software service operated by Nxiora. We do not sell or ship physical goods, and no items are delivered to a postal address. Everything you buy is delivered electronically to your online account.

• Online payments (UPI, cards, net banking and other online methods): plans, add-ons and wallet credit are usually activated within a few minutes of a successful payment.
• Manual bank transfers: credited after the payment proof is verified, normally within 1 to 2 working days.
• New accounts: access to the panel is available as soon as the account is created or approved. Partner accounts are activated after the application is reviewed.

You receive confirmation on screen after payment, and the transaction appears in your panel under wallet and transactions or billing. Invoices, where applicable, are available in your account or sent by email.

Sending WhatsApp messages also depends on Meta: connecting a phone number, template approval, messaging limits and business verification are handled by Meta on its own timelines. These are not part of the delivery of your purchase.

If your plan or balance is not credited within 24 hours of a successful online payment, contact support@broadchat.in with your payment reference. If we cannot deliver what you paid for, you will be refunded as described in our Refund and Cancellation Policy.