Acceptable Use Policy

This policy sets out what you may and may not do with Broadchat, operated by Nxiora. It is part of the Terms of Service. It applies to every account, including partners and their customers and all of their team members.

The service uses the official WhatsApp Business Platform. You must comply with the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy and Meta's other applicable terms. Meta may restrict or ban numbers and accounts that break its rules; we are not responsible for Meta's enforcement actions.

• Only message people who have given you their phone number and agreed (opted in) to receive WhatsApp messages from your business.
• Do not buy, rent, scrape or harvest phone numbers, and do not message lists whose consent you cannot show.
• Honour opt-out requests (for example "STOP") promptly and do not message those people again.
• Do not send unsolicited bulk messages, chain messages or messages designed to evade WhatsApp's quality or rate limits.
• Keep message content relevant to what the person agreed to receive, and identify your business clearly.

• Illegal products or services, including drugs, weapons, counterfeit goods and gambling where not licensed.
• Fraud, phishing, scams, impersonation, misleading claims or pyramid schemes.
• Content that is hateful, harassing, violent, sexually explicit or that exploits children.
• Malware, harmful links or attempts to gain unauthorised access to any system or account.
• Infringing other people's intellectual property or privacy rights.
• Anything prohibited by the WhatsApp Commerce Policy (for example alcohol, tobacco, adult products, medical and financial products where restricted).

• Do not overload, probe or reverse-engineer the service, or bypass plan limits, rate limits or security controls.
• Do not share login credentials between people; add each person as a team member.
• Keep API keys and access tokens secret.

Partners who resell the service are responsible for their customers' use of it, must make this policy (or an equivalent one) binding on their customers, and must act on abuse reports about their customers.

We may remove content, pause campaigns, suspend channels or terminate accounts that break this policy, with or without notice, and may report illegal activity to the authorities. Suspension for policy violations does not entitle you to a refund.

To report spam or abuse sent through the service, contact support@broadchat.in with the sending number and, if possible, a screenshot.