Help center
Getting started
Short, practical guides to the most common tasks in the WhatsApp panel.
Connect your WhatsApp number
Connect a phone number to the WhatsApp Business Platform through Meta’s Embedded Signup.
Create a message template
Create a WhatsApp template and submit it to Meta for approval, so you can message customers outside the 24-hour window.
Send a broadcast campaign
Send an approved template to your contacts, a segment or an uploaded list, now or on a schedule.
Build a chatbot
Create an automated WhatsApp flow with the visual builder and switch it on.
Recharge your wallet
Add balance for plans and for WhatsApp messaging charges, and see where your money goes.
Add team members
Give agents and managers their own login, with the right permissions.
Set a two-step verification PIN for several WhatsApp channels at once
Set the same or different 6-digit two-step verification PIN across several connected WhatsApp channels in one step, and what to do if a PIN is forgotten.
Check your WhatsApp number's quality rating and messaging limit
Where to see a connected WhatsApp number's quality rating, messaging limit, verification status and wallet balance, synced live from Meta.
Using a panel from your service provider? Menu names can differ slightly if your provider has customised the panel. For account, billing or login questions, contact your provider directly. Partners can reach us through the contact page. For background reading, see our guides and FAQ.
Need a hand getting set up?
Partners get onboarding help from our team. Tell us what you are trying to do.