Recharge your wallet

Which wallet pays for what

• Main wallet: pays for your plan and add-ons.
• Conversation (WhatsApp) wallet: pays WhatsApp messaging charges per channel, at the rates shown in your panel. Messages are not sent when this balance is too low.

Steps

1. Open the recharge page from Workspace → Billing (Recharge Wallet) or from a channel's menu (Recharge Conversation Wallet).
2. Choose the Recharge Type: Plan Charges or Wallet for the main wallet, WA Charges for messaging.
3. Fill in the billing details (name, email and phone are required; add your GST number and company name if you need them on the invoice).
4. Enter the amount and, if you have one, a coupon code.
5. Pick a payment method. Depending on your provider this can be UPI, Razorpay (UPI, cards, net banking), card payment or a manual bank transfer with a payment proof upload.
6. Review taxes and gateway charges and click Proceed with Payment.

After paying

• Online payments are credited automatically. Manual bank transfers are credited after your provider approves the proof.
• See every deposit and deduction in Workspace → Wallet & Transactions.
• With several numbers, move messaging balance between channels in Channels → Manage Conversation Balance.