Invoice message for customers: 18 WhatsApp samples for sending bills, GST invoices and payment links

13 invoices and bills templates

Copy the wording, then submit it from CRM → WhatsApp Templates with the sample values shown. Meta reviews every template; approval is never guaranteed.

1. document header

   Hi {{1}}, thank you for your order {{2}}. Your GST tax invoice {{3}} for {{4}} (paid) is attached. Please keep it for warranty and returns, and reply here if any detail needs correcting.

   GST tax invoice for a paid order

   Utilityinvmsg_tax_invoice_paid_orderLanguage: en

   Use it when: After payment or dispatch of an online order, when the invoice PDF is generated.

   Variables

   Variable	Meaning	Sample
   {{1}}	Customer first name	Priya
   {{2}}	Order number	RH-48213
   {{3}}	Invoice number	RH/2026-27/01842
   {{4}}	Invoice total	₹2,349

   • When sending through the API, set the document file name (for example RH-2026-27-01842.pdf) so customers do not receive a file called document.pdf.

2. document header

   Dear {{1}}, please find attached invoice {{2}} for {{3}}, due on {{4}}. You can pay by UPI, card or net banking using the button below; the payment is matched to this invoice automatically.

   • Pay now
   • Talk to accounts

   Invoice with due date and payment link

   Utilityinvmsg_due_date_pay_linkLanguage: en

   Use it when: When you raise an invoice that is payable later: internet and software subscriptions, professional services, monthly retainers.

   Variables

   Variable	Meaning	Sample
   {{1}}	Customer name	Mr Iyer
   {{2}}	Invoice number	NF-INV-90417
   {{3}}	Amount due	₹1,416 (₹1,200 + 18% GST)
   {{4}}	Due date	15 Nov 2026

   • The URL button's own variable (the payment link id) is filled separately from the body variables when you send.

3. document header

   Dear {{1}}, attached is tax invoice {{2}} for your PO {{3}}, billed to GSTIN {{4}}. Please check the GSTIN and place of supply and tell us of any correction before the 5th of next month, so it reflects correctly in our GST return and your input tax credit.

   • Details are correct
   • Needs correction

   B2B GST invoice with a GSTIN check

   Utilityinvmsg_b2b_gst_invoice_checkLanguage: en

   Use it when: Distributors, wholesalers and manufacturers sending invoices to business buyers who claim input tax credit.

   Variables

   Variable	Meaning	Sample
   {{1}}	Buyer contact or firm	Mehta Traders
   {{2}}	Invoice number	SGH/26-27/0611
   {{3}}	Purchase order number	PO-3318
   {{4}}	Buyer GSTIN	24AAFCM1234K1Z5

   • Ask for corrections before you file your return; fixing a filed invoice needs a credit or debit note.

4. document header

   Hi {{1}}, your {{2}} bill for {{3}} is attached. Amount: {{4}}, due by the 10th. If you have already paid by auto-debit, no action is needed and this is only for your records.

   • Paid already
   • Question on bill

   Monthly bill for a service

   Utilityinvmsg_monthly_service_billLanguage: en

   Use it when: Tiffin services, coaching classes, housing societies, cable and broadband operators who bill every month.

   Variables

   Variable	Meaning	Sample
   {{1}}	Customer first name	Meera
   {{2}}	Month	October
   {{3}}	Service and account	Annapurna tiffin plan, account AT-2207
   {{4}}	Amount	₹3,450

5. document header

   Hi {{1}}, thank you for shopping at {{2}} today. Your bill {{3}} for {{4}} is attached, so you do not need to keep the paper copy. Show this bill at the store for exchanges within 15 days.

   E-bill after an in-store purchase

   Utilityinvmsg_store_ebill_after_purchaseLanguage: en

   Use it when: Right after billing at the counter, for customers who gave their number and agreed to get the bill on WhatsApp.

   Variables

   Variable	Meaning	Sample
   {{1}}	Customer first name	Neha
   {{2}}	Store name and branch	Shree Sarees, Chandni Chowk
   {{3}}	Bill number	CC-55218
   {{4}}	Bill amount	₹6,780

   • Ask at the counter ("Shall I send the bill on WhatsApp?") and record the yes: that is your opt-in.

6. document header

   Dear {{1}}, as discussed, the proforma invoice {{2}} for {{3}} is attached. Please pay the advance of {{4}} to the bank account on the invoice to confirm the order. The tax invoice will follow on dispatch.

   • Advance paid
   • Need a change

   Proforma invoice for an advance payment

   Utilityinvmsg_proforma_advanceLanguage: en

   Use it when: Made-to-order and B2B jobs where production starts only after an advance.

   Variables

   Variable	Meaning	Sample
   {{1}}	Customer name	Mr Nair
   {{2}}	Proforma number	PI-2611
   {{3}}	Order description	5,000 corrugated boxes, 5-ply, 18 x 12 x 10 in
   {{4}}	Advance amount	₹55,000

   • A proforma is not a tax invoice. Say so in the message so the buyer's accountant does not book it.

7. document header

   Hi {{1}}, we have received {{2}} against invoice {{3}} on {{4}}. The receipt is attached. Thank you for paying on time; there is nothing more due on this invoice.

   Payment receipt

   Utilityinvmsg_payment_receiptLanguage: en

   Use it when: When a payment is recorded, especially part payments, fees and cash or cheque payments where the customer has no digital trail.

   Variables

   Variable	Meaning	Sample
   {{1}}	Customer name	Sunita ji
   {{2}}	Amount received	₹18,000
   {{3}}	Invoice number	BMC/FEE/2026/0314
   {{4}}	Payment date	1 Nov 2026

8. document header

   Dear {{1}}, credit note {{2}} for {{3}} is attached against invoice {{4}} for the returned goods. It has been adjusted in your account statement and will appear in your GSTR-2B after our next GST filing.

   • Received
   • Talk to accounts

   Credit note for a return

   Utilityinvmsg_credit_note_returnLanguage: en

   Use it when: B2B returns, rate differences and short supplies, where the buyer needs the credit note for their books.

   Variables

   Variable	Meaning	Sample
   {{1}}	Buyer firm	Gupta Electricals
   {{2}}	Credit note number	CN-0219
   {{3}}	Amount	₹12,390
   {{4}}	Original invoice number	SGH/26-27/0588

9. document header

   Hi {{1}}, as requested we have corrected {{2}} on your invoice. The revised invoice {{3}} is attached and replaces the one sent on {{4}}. Please discard the earlier copy.

   Corrected invoice replacing an earlier one

   Utilityinvmsg_corrected_invoiceLanguage: en

   Use it when: When a customer asked for a change to name, address or GSTIN after the invoice went out.

   Variables

   Variable	Meaning	Sample
   {{1}}	Customer name	Rahul
   {{2}}	What was corrected	the billing name and GSTIN
   {{3}}	New invoice number	RH/2026-27/01901
   {{4}}	Date of the earlier invoice	28 Oct

10. document header

    Dear {{1}}, the final bill for {{2}} at {{3}} is attached, with the itemised charges and discharge summary your insurer will ask for. The total is {{4}}. Our billing desk can help with any claim form you need signed.

    • Call billing desk

    Clinic or hospital bill for an insurance claim

    Utilityinvmsg_clinic_bill_insuranceLanguage: en

    Use it when: After discharge or a procedure, for patients who will claim reimbursement.

    Variables

    Variable	Meaning	Sample
    {{1}}	Patient or family member name	Mr Arora
    {{2}}	Patient and visit	Kamla Arora, day-care procedure on 30 Oct
    {{3}}	Clinic name	Sunrise Clinic, Indore
    {{4}}	Bill total	₹38,400

    • Do not put diagnosis details in the template body; keep medical information in the PDF only.

11. document header

    Hi {{1}}, milestone {{2}} of your project is complete, and the invoice for {{3}} is attached as agreed in the proposal. Payment is due within {{4}} days; you can pay from the link below or by bank transfer.

    • Pay invoice

    Milestone invoice for a project

    Utilityinvmsg_project_milestoneLanguage: en

    Use it when: Agencies, consultants, interior designers and contractors who bill in stages.

    Variables

    Variable	Meaning	Sample
    {{1}}	Client name	Arjun
    {{2}}	Milestone	2 (website design approved)
    {{3}}	Amount with GST	₹47,200 (₹40,000 + 18% GST)
    {{4}}	Payment terms	7

12. document header

    नमस्ते {{1}} जी, आपकी ख़रीद का बिल नंबर {{2}} साथ में भेज रहे हैं। कुल रक़म {{3}} है, जिसमें GST शामिल है। कोई जानकारी ग़लत हो तो यहीं बताइए, हम सही बिल भेज देंगे।

    बिल PDF (हिंदी)

    Utilityinvmsg_bill_attached_hiLanguage: hi

    Use it when: For customers who chat with you in Hindi. Submit with the Hindi (hi) language code.

    Variables

    Variable	Meaning	Sample
    {{1}}	Customer name	अग्रवाल
    {{2}}	Bill number	AK-7741
    {{3}}	Total	₹4,560

13. document header

    Namaste {{1}} ji, aapka bill {{2}} attach hai, amount {{3}} hai. Payment {{4}} tak neeche diye link se kar dijiye. Koi galti ho to yahin bataiye.

    • Pay karein

    Bill aur payment link (Hinglish)

    Utilityinvmsg_bill_payment_hinglishLanguage: en

    Use it when: For customers who write in Roman Hindi, such as monthly kirana or dairy accounts. Submit with the English (en) language code.

    Variables

    Variable	Meaning	Sample
    {{1}}	Customer name	Suresh
    {{2}}	Bill number	AK-7802
    {{3}}	Amount	₹2,915
    {{4}}	Due date	10 Nov

Frequently asked questions