Use cases
WhatsApp use cases that work
Each use case shows the conversation a customer sees, the automation behind it and how to measure whether it is working.
Use case
Remind customers before their AMC or subscription lapses on WhatsApp
A factual WhatsApp reminder sent before an AMC or subscription lapses, with the customer's own expiry date and a direct path to renew before the service stops.
5 min
Use case
Remind customers before their loyalty points expire on WhatsApp
A simple, factual WhatsApp reminder sent before a customer's loyalty points lapse, with their balance and how to redeem it before the deadline.
4 min
Use case
Send new property listing alerts on WhatsApp that match a buyer's budget
A WhatsApp flow that matches new property inventory to a buyer's saved budget, location and BHK, and only alerts the buyers it is actually relevant to.
4 min
Use case
WhatsApp abandoned cart recovery: the reminder flow, templates and timing
How to send cart reminders on WhatsApp without burning your number: consent, the marketing category, a two-nudge cadence, the Shopify workflow and honest metrics.
7 min
Use case
WhatsApp appointment reminders with confirm, reschedule and cancel buttons
A reminder system for clinics, salons and service centres: when to remind, what to say, how bookings, reschedules and cancellations update themselves, and what to track.
6 min
Use case
Confirm cash on delivery orders on WhatsApp before you ship
A one-tap WhatsApp check before a COD order ships: what the customer sees, how the automation updates the order, and how to measure whether it pays off.
3 min
Use case
Run a WhatsApp feedback survey after every delivery, visit or class
Ask for a rating right after the service, in one tap, then send unhappy customers to a person before they post a review. Templates, flow and what to measure.
6 min
Use case
Fee payment reminders on WhatsApp with a pay link that stops once paid
A fee reminder flow for schools, coaching institutes, housing societies and subscription businesses: tone, timing, guardian consent, payment links and automatic stop on payment.
6 min
Use case
Plan WhatsApp festive campaigns for Diwali, Navratri, Eid and the wedding season
A working calendar for festive WhatsApp campaigns: when to submit templates, how to pace big sends within your messaging limit, and how to avoid blocks in peak season.
6 min
Use case
Qualify leads on WhatsApp before your sales team calls them
A chatbot that asks the three or four questions your best salesperson would ask, scores the answer, and sends only ready buyers to a person, with the rest nurtured.
7 min
Use case
WhatsApp order status notifications from confirmation to delivery and returns
A stage-by-stage plan for order updates on WhatsApp: which events to message, the utility templates, how store events trigger them and how to handle delays and returns.
6 min
Use case
Send login and verification codes with WhatsApp OTP authentication templates
Everything needed to send one-time passcodes on WhatsApp: what Meta's authentication template allows, how to send it from your backend through Broadchat, and how to stop OTP abuse.
6 min
Use case
Win back lapsed customers with a WhatsApp re-engagement campaign
A careful win-back sequence for customers who stopped buying or replying: how to segment them, what to send, how often, and when to stop messaging someone.
6 min
Use case
Take webinar registrations on WhatsApp and get more people to actually attend
Registration, confirmation, three reminders and a replay, all in one WhatsApp thread, with the templates to get approved and how to keep reminders in the right category.
6 min
Put WhatsApp to work for your clients
Campaigns, chatbots, a shared inbox and CRM on the official WhatsApp Cloud API, under your own brand.