API Chat

What API Chat is

API Chat is a business messaging panel for the official WhatsApp Business API: bulk messages, chatbots, a shared team inbox, a contact CRM and workflow automations. Businesses use workflows to connect their WhatsApp conversations with the tools they already use.

Why API Chat asks for Google access

A business user can connect their own Google account inside Automations → App Authentications. The connection is used only by the workflows that user builds:

• Google Sheets (spreadsheets): add, read and update rows in the spreadsheets the user selects — for example saving a new WhatsApp lead or order as a row.
• Google Drive (drive.file): create files and folders, and work with files the user opens with API Chat — for example storing a generated document. API Chat cannot see other files in the user's Drive.
• Google Calendar (calendar.events): create appointment events with a Google Meet link when a customer books through WhatsApp.
• Email address (openid, email): to show which Google account is connected.

How Google user data is handled

• Google data is read or written only when the user's own workflow runs a Google step; it is not used for advertising, sold, or shared with anyone else.
• OAuth tokens are stored encrypted and are never shown in the browser.
• No human reads Google data, except with the user's permission for support, for security, or where the law requires it.
• Google data is not used to train AI or machine-learning models.
• API Chat's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Disconnecting

Delete the connection in Automations → App Authentications, or remove "API Chat" at myaccount.google.com/permissions. The stored tokens are deleted with the connection.